At CUBUSS, we want our customers to be completely satisfied with their purchase. If for any reason you are not satisfied with a product, the following information outlines our procedure for complaints, returns, and refunds, in accordance with our Terms and Conditions of Business and Sale.
Right to unilateral contract termination
In accordance with the Consumer Protection Act, a customer who has entered into a distance contract has the right, without giving any reason, to unilaterally terminate the contract within 14 days of receiving the product.
You can send a notice of termination in writing (by mail or email to cubuss.silver@gmail.com), and you may also use the unilateral contract termination form.
Complaints regarding damaged or defective products
If you have received a damaged, defective, or incorrectly delivered product, please contact us immediately upon receipt of the package. Please include the following with your complaint:
- order number,
- a description of the defect and, if possible, photographs,
- contact information for follow-up communication.
We will respond to your report with further instructions within 15 days at the latest.
Return procedure
You must return the goods in their original condition and packaging, undamaged, unused, and with all accompanying documentation, to the address we will provide. The return shipping costs are borne by the customer, except in the case of a damaged or incorrectly delivered product, in which case the costs are borne by the seller.
Refund of paid amount
Upon receipt of the returned product and verification of its condition, we will issue a refund of the paid amount within 14 days at the latest, using the same payment method as the original purchase.
Complaints
You may submit a written complaint to cubuss.silver@gmail.com. We will respond to your received complaint within the legally prescribed period of 15 days.